Questions about your shop account, QR menu, orders, subscription, or payments? Reach out — we are here to help.
Contact us
Mon–Sat, 10 AM – 6 PM IST
What we can help with
- Getting started — registration, QR stickers, menu setup, and first test order
- Live orders — orders not appearing, staff PIN, shop open/closed status
- Payments & UPI — webhook setup, payment status, pay-at-counter flow
- Notifications — SMS, WhatsApp, or push alerts for new orders and customer bills
- Subscription & trial — extending a pilot or billing questions
- Account & privacy — profile updates, data questions, or account closure
Before you write
Please include:
- Your shop name and registered email or mobile
- A short description of the issue
- Screenshots if something looks wrong on Live Orders or the customer menu
For order-specific problems (wrong item, refund, delivery), customers should contact the shop directly — we provide the ordering technology; the shop fulfils the order.
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